Are you ACC Sensitive Claims registered?

No, at the moment all sessions are privately funded or funded through your EAP

Do you have police vetting?

Yes I am adult and youth vetted

When do I need to pay my invoice?

Your invoice is due within 7 days of your session. If not paid, you may incur late fees at the counsellors discretion. Payments are made via bank transfer with your invoice number as the reference. 

What is your cancellation policy?

You are welcome to cancel your session with more than 48 hours notice, free of charge. Less than 48 hours notice will incur a fee of the full session price. 

Is a diagnosis needed for counselling?

No, you do not need to have a mental health or intellectual disability diagnosis to receive counselling. We can provide counselling to everyone and anyone (even if you do have these diagnoses!). You also will not receive diagnoses through our counselling supports, though we can help in documentation or guidance on the appropriate referral pathways.

Are my online sessions confidential?

Yes, your video and phone sessions are completely confidential, as are the notes from your sessions. Notes can be requested by you, but your consent will always be asked for before providing any info to friends, family or medical professionals.

Can I contact you between sessions?

You are welcome to send an email between your sessions, however capacity is limited and it is likely that your email will be read and a discussion about it's contents can continue at your next session.

How do I make a complaint?

The first step is always to speak with your counsellor. This can be a hard conversation to have, you are welcome to have a support person with you to discuss any complaints you have. If you are uncomfortable doing so, or this has not resolved your issue, you can follow the steps on the NZAC website to make a complaint there. https://nzac.org.nz/site/cc/complaints-process/overview

 

Please feel free to connect via email or phone call if you have any other questions or specific support needs that you wish to discuss.

Currently, we are not registered for ACC counselling; all sessions are privately funded. All sessions and notes are kept confidential and securely locked. Notes are only shared if requested by the client, with client consent, or if subpoenaed by a court. Our cancellation policy allows free cancellation with 48+ hours notice. Less than 48 hours notice results in the full fee being charged. Sessions can be rescheduled, but a no-show will incur the full fee. Sessions can begin and end with karakia if requested. A brief history will be taken so we understand where you've been, where you are currently and where you would like to head together in counselling